What can be gained by the customer coming into your store, and how can you encourage them to continue to do so?
1) An effortless, trouble-free experience with a choice of buying options
Customers can find out about your products without leaving the comfort of their own home. In store music is important, and if you offer a comfortable environment for customers to browse the different channels and ways of purchasing in the shop, you may lure them into coming back.
Don’t let your business get left behind. According to this BBC report from April 2017, UK shoppers are spending more globally than any other country, with the trend growing for these purchases to be made online. For more detail see: https://www.bbc.co.uk/news/business-39655039.
2) Personal data should not have to be entered each time a purchase is made
An intelligent, well-designed system will recognise your customers if they have once entered their data online from home or elsewhere.
3) Well-trained store staff
There is nothing which puts off a customer more than staff in shops who do not have a knowledge of the products or are not fully competent with the IT systems. Online customers will do their own research, but in-store customers expect a high level of customer service and expertise. If staff do have to go away and check on stock availability and get further information, customers will feel more relaxed if the in store music is relevant to their age band and interests.
To access the best background music for your store, get advice from the experts and take a look at in store music options.
4) Make it relevant and personal
The modern customer expects you to gather personal data and to contact them with relevant offers and suggestions to enhance their buying experience. This will be welcomed only if the marketing you push their way is absolutely relevant to them. With sophisticated systems and marketing tools, it is a simple process to get this right.
5) Make your prices competitive
Customers are used to comparing prices online. Don’t lose them by not giving your staff the authority to know when they can offer a better deal; this must be a simple process and should not involve asking the customer to ring back or return to the shop at a later date.