Any passenger within the European Union enjoys protection in the event of a delay with your flight. After two hours of delay, passengers are entitled to receive assistance from the airline and after three hours can receive financial compensation. Flight compensation for the delay varies from 250 to 600 euros per passenger provided that the airline is responsible and has not put all the necessary means to avoid it.

Even so, the administrative procedures and waiting lines to carry out this kind of procedures can throw us back and make us resign ourselves to arrive later at our destination and miss a meeting, a hotel reservation or a transport booked in our destination. Notwithstanding the tactical “wear you out until you get tired” approaches the airlines use to push their passengers around to avoid paying out compensation.

Self submission of claims are often crucial and easy to do, however, it is proven in many cases to be unsuccessful as passengers may usually not have the nerves of steel to chase up their compensation until the end and often relent in the middle of it, or not claim at all. Right Claims, a UK commission based claims agency could be the necessary evil to handle such claims on affected passengers on no win, no fee basis and ensures to get to the bottom line of the process.


Flights with less than 1,500 kilometers that accumulate a delay of two hours or more are compensated with a maximum of 250 euros. Those who have a journey between 1,500 and 3,500 kilometers and a delay of at least three hours allow compensation of up to 400 euros, while those that exceed the 3,500 kilometers of travel and are delayed four hours or more provide a compensation of 600 euros. These amounts also apply to cancelled flights.

If the delay is more than five hours, passengers have the option to claim a refund of the ticket and a return flight if applicable. In addition, passengers have a period of up to six years to make these claims.

In addition to compensation, the regulations determine that, if the delay is more than two hours, the company must provide sufficient food and drinks, depending on the time it is necessary to wait, as well as free telephone calls or other means of communication. It is also worth knowing that, if the new flight is the next day or later, passengers have the right to receive free accommodation in a nearby hotel as well as transportation between the airport and the place of accommodation.

According to the Court of Justice of the European Union, passengers who suffer a delay of at least three hours in arriving at their destination are comparable to the customer who suffers a cancellation, therefore, the company must offer an alternative means of transport and also the passenger has the right of compensation.


According to the rights of air passengers of the European Union, if a flight is cancelled, you are entitled to a refund of the ticket, alternative transport or a return trip, in addition to assistance and compensation.

You are entitled to compensation if they inform you less than fourteen days before the scheduled departure date. The airline has to show that it has personally informed you of the cancellation and when it did. Otherwise, you can contact your national administration for help.

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